Support
Let's figure it out together.
Choose the product and include only the details needed to investigate the issue. Never send original answers or a complete private link.
Contact support
Name the product, draw4love app or Pairanoid, include your device model, and briefly explain what you expected and what happened.
support@draw4love.comWhat you can attach
- Okay to sendA screenshot with personal answers removed, your iOS or browser version, and a safe pair ID.
- Do not sendRaw answers, a complete capability link, an Apple ID code, a password, or payment information.
draw4love app
- The widget did not updateOpen the app and check your internet connection. iOS chooses when a widget updates, so an update cannot be guaranteed every time the screen turns on.
- No alert notificationsCheck permission in Settings → Notifications → draw4love. Alert notifications need the user's permission. WidgetKit may separately register a system token to request widget updates when a widget exists.
- Subscription or trialApple displays the actual terms. Management and cancellation are available in Apple ID subscription settings; deleting the app does not cancel the subscription.
- App StoreOfficial installs and subscriptions are distributed only through Apple. This page does not distribute installation files or request payments.
Pairanoid
Pairanoid quizzes may also be available in Russian (Русский), while draw4love site information is English-first.
- The invitation expiredThe target invitation lifetime is 7 days. Return to Pairanoid and create a new pair or invitation.
- Your partner cannot see the resultMake sure both people completed the same quiz and each person opens their private link, not a public screenshot.
- The link reached the wrong personDo not forward it again. Delete the pair or create a new one if that option is available. Give support a safe ID, not the link itself.
- The result looks unusualPairanoid is a beta, not a diagnosis. Send the quiz name and result version without attaching answers.
Exporting and deleting data
Pairanoid: first use the Export or Delete controls inside the pair. If they are unavailable, contact support with a safe pair ID. Without a valid capability link, we may be unable to confirm entitlement to the data.
draw4love app: account and pair deletion are available in the app or through support. An Apple subscription must be canceled separately.
For details, read the Privacy Policy.
If the situation is urgent
Draw4love and Pairanoid are not medical, psychotherapy, diagnostic, or emergency services. We do not monitor messages continuously. If there is immediate danger, contact local emergency services or someone you trust.